Extremely bad service

<p>On Monday morning the 13th Feb 2017 I ordered a gift from NetFlorist for my wife for Valentine's Day the 14th Feb 2017. </p> <p>The morning of the 14th I phoned them to confirm delivery, because on their website you can't track it. It only tells you when the driver has left his office. They told me it would be delivered between 15:00 - 15:20. When I arrived at my wife's office at 16:32 to pick her up from work, nothing was delivered yet. I tried phoning the number( ***) on their website, but that number is non-existent. I then phoned an alternative number and held on for about 10 minutes before a lady called Nakiya answered. She told me that the driver is around the corner, he just finished a delivery and will be with us within 10 minutes. We waited outside my wife's offices(because they have already closed) for almost an hour. I tried phoning them 6 times. For 5 times it went to engaged and the 6th time an answering machine went on to inform me that the NetFlorist office is now closed(17:30). We waited for another 15 minutes, but no delivery</p> <p>At 22:01 that evening, I received a mail to inform me that delivery was unsuccessful because the recipient has already let her work place. With this said, my wife did not receive any Gift for Valentine's Day. Extremely humiliating</p> <p> </p> <p>The next morning I contact the NetFlorist contact centre and spoke to Howard. I demanded to speak to the manager. He said her name is Taryn, but that she is not available at the moment and she will phone me back in 30 minutes. I then decided to write NetFlorist an e-mail with regards to my complaint. Howard assured me that my order will be delivered before 15:00. I told him it is a day too late, but said it is fine. Needless to say, up untill now, the manager, Taryn, did not phone me back and I had no reply on my e-mail. </p> <p> </p> <p>At 16:00 my wife informed me that the gift has still not arrived. This now a day late and after Howard said it will be delivered before 15:00. I phoned them and was on the line for 29 minutes. I first spoke to Aqueel and then to Howard again. When I asked Howard about why the manager did not phone me yet, he said she was too busy. Too busy from 08:06 - 16:30 to make a call of approx. 10 min?</p> <p>While I was on the phone with NetFlorist, I received a mail at 16:17 to say Non- Delivery, because they didn't arrive at the destination timeously. At almost the same time, 16:09, my wife received a call from the driver to say that he is running a bit late and is there any alternative address for delivery. When my wife gave him our physical address, he said it is too far and they will deliver the next day to her office.</p> <p> </p> <p>We are now 3 days after Valentine's Day and 4 days after I placed the order and still my wife have not received her gift of more than R 300. Still no manager phoned me back and still no response on my three e-mails. </p> <p> </p> <p>This is really the worst service I have ever experienced and will definitely not recommend NetFlorist to anyone. On their Website they say 100% Satisfaction Guarentee, well, that is a blatant lie.</p> <p> </p>