EXTREMELY BAD CUSTOMER SERVICE

I AM UTTERLY DISAPPOINTED BY THE SERVICE I RECIEVED AT NETFLORIST. CALL ME GULLIBLE BUT MY EXPECTATIONS WERE QUITE HIGH CONSIDERING THAT I TRUSTED THIS COMPANY WITH SOMETHING SO CLOSE TO MY HEART. FIRSTLY I'VE BEEN CALLING ASKING FOR UPDATES WITH REGARDS TO MY ORDER ONLY TO BE TOLD WHAT I HAD ORDERED IS NOT AVAILABLE AND MIND YOU I AM INFORMED ON THE DAY MY ORDER WAS SCHEDULED FOR DELIVERY. IF I HAD NOT CALLED WHEN WAS I GOING TO BE INFORMED ABOUT THE PROBLEMS SURROUNDING MY ORDER??WHY DID YOU CHARGE ME FOR AN ORDER KNOWING VERY WELL YOU DONT HAVE THE PRODUCT I REQUESTED FOR?? OH AND THIS ORDER WAS PLACED ON FRIDAY, A WEEK LATER THERE'S SUDDENLY PROBLEMS WITH THE ORDER WHAT WAS THE HOLD UP FOR? DONT YOU THINK I COULD HAVE OPTED FOR OTHER OPTIONS??WHEN I CANCELED MY ORDER I WAS GIVEN A VOUCHER SO WHEN I REDEEMED IT MY REORDER WAS EXTRA WITH R10 SO I DECEIDED I WILL PAY FOR IT LITTLE DID I KNOW I WAS GOING TO BE CHARGED FOR MY ENTIRE ORDER AND THE VOUCHER ENDED UP NOT BEING USED. I HAVE BEEN CALLING DOING FOLLOW UPS USING MY AIRTIME AND TIME. IF THEY HAD BEEN CONSIDERATE I DON'T THINK I WOULD HAVE NEEDED TO CALL THEM A THOUSAND TIMES TODAY JUST SO THEY CAN RECTIFY THEIR MISTAKE AND OH MIND YOU I STILL HAVE NOT RECIEVED BOTH MY REFUNDS AND GUESS WHO HAS TO CALL AGAIN AND DO A FOLLOW UP???!?!? MEEEEE