Expired Quality street and still no correct order

Oder *** ordered A plant, lindor ***** and a card for a birthday. Plant came with expired quality street (not ordered) on the 20th of September. Called the Helpdesk and Cleo assured me the correct order will come on Thursday. Thursday card comes still no lindor *****. Driver assures me it will be dilivered the following day. It's Monday again I'm still waiting. What is it that I'm paying for Exactly please explain, Disgusted G van Wyk ***, ***