EXPENSIVE PRODUCTS, CHEAP SERVICE!

Good day

Almost a year ago I had an awful experience with Netflorist regarding an incorrect order, then you tried to rectify the issue but once again did not keep up to your promise. I decided never to deal with you guys again, however, a year later I gave you a second chance thinking perhaps on that specific day, it was just your bad day.

I placed an order for a chateau gateaux red velvet cake on 3 NOVEMBER 2021 for it to be delivered on 25 NOVEMBER 2021, to my husband for our WEDDING ANNIVERSARY. Yesterday (24th Nov) an agent called me to inform me that the red velvet was out of stock and asked me to choose a substitute cake,which I did. I then went on to explain my previous experience and reiterated that I do not want a repeat of this issue. I was assured that everything was in order on the system and my order will arrive before 4pm on 25 Nov 2021.

At 15:45, on 25th November I'd noticed that no delivery was made. So I called Netflorist and spoke to an agent who said they would probably deliver at 5pm. At this point I was fuming as I'd distinctly asked for the cake to be delivered before 4pm as my husband's company closes at 5pm. This agent ( didn't get his name) told me he will call the Durban hub and check what was going on and will return my call... up until now he hasn't even called back.

At 16:15, still no feedback. I called Netflorist again, the agent cut the call. So I tried again, spoke to an agent named Zandile who checked on the system that the cake hadn't even been dispatched!!!!!!!!!!!! It's now 16:30!!!! Zandile told me she will follow up with the Durban hub, and provide me with a R150 voucher. I informed her that you guys are a bunch of *******, and that I want my refund and to cancel my order.

At around 16:45 Zandile called me back to let me know that there was a system error and that my order was stuck on the system, therefore no delivery. Do you mean stuck since 3 NOVEMBER 2021?????????????? I ORDERED SO WELL IN ADVANCE AND PAID IMMEDIATELY ONLY TO RECEIVE THE MOST PATHETIC SERVICE AGAIN FROM NETFLORIST!.

I have never met a company who treats people the way you do!!!! I am appalled at your company ethics and values. I am absolutely disgusted at the standard at which you operate. Your products are expensive but your service delivery is cheap!!!! I demand a refund immediately, I will be publishing this email on every social media platform like I SHOULD have done after my previous experience. No one should be treated the way you treat your customers.

Your services are supposed to add joy to momentous occasions, instead it adds misery and you ruin special moments! I really hope people are made aware of the way operate.

I am DONE WITH YOU NETFLORIST.

A disgusted customer !