Exceptionally POOR (No) Delivery service!!! 10136

I am must admit that disappointed and angry is not enough to cover how I feel at this moment.<br> <br> On the 2nd December 2015 I placed and paid for a order ***, the delivery date is clearly set for the 8th December 2015 in Pretoria, I now get and email from Netflorist stating that my order will not be delivered, this is after I spoke with Melissa at your Netflorist call centre at 10:25am this morning & 12:26 pm on the 8th December 2015 on the number *** and she advised me that my delivery is ready and will reach my wife by 16:00pm.<br> <br> Further to that I get told that it is because it's in Pretoria, but this was always the address and not a good enough excuse for NOT honouring your commitment, Netflorist have been awar of this delivery address from the 2nd of December 2015, it was not a new address.<br> <br> Please tell me how I can be happy that my wife's gift will not reach her today????? After I specifically placed the order on the 2nd to ensure that there would be no delays and even after calling Netflorist I still get told that the delivery won't get out??? Is this how Netflorist promise \Sameday Delivery"??? <br> <br> <br> """