Excellent Response and recovery

<p>After having ordered a package from Netflorist that got delayed, I emailed them notifying them that my parcel was not recieved.</p> <p> </p> <p>I was contacted a short while after this by Lerato who took ownership of the problem, jumped on it immediately and arranged for it to be delivered. I must it was a complete pleasure dealing with Lerato from start to finish.</p> <p>Excellent customer service!</p> <p> </p> <p>Very often we we forget to thank the people that go the extra mile to ensure that a small mishap is resolved timeously!</p> <p> </p> <p>So Lerato, from me, a very BIG thank you!</p> <p> </p> <p>May you prosper in all that you endevour!</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Rory</p>