EVERYTHING WRONG WITH ORDER

I bought flowers as a gift on Netflorist and everything was actually great with that order. Flowers were beautiful and everything received on time. I even received a 15% discount from Netflorist for my next order and that's where everything went wrong.<br> <br> 1. I app**** the voucher code, which it reflected correctly but then the full amount came off my credit card and I did not receive the voucher. I called to query this and they said this would be rectified (Note - this was not in my account until almost 3 weeks later after chasing them several time)<br> 2. The bunch arrived which was supposed to be the identical one as previously ordered. It was not. It was about a quarter of the size, completely different vase, was missing many flowers. So I called and asked them collect. 2 days later they came to collect (which was the 5 June)<br> 3. Today is the 29 June and I am still waiting for my full refund. They claim to have paid me back but I have just checked and I only received the small 15% back so far. This was certainly no cheap bunch. I have called them so many times and everyone has a different story. <br> <br> Still waiting for this to be resolved