Errors in the photobook I ordered from Netflorist

I ordered a photobook from Netflorist. 4 pictures got cut at the wrong place by Netflorist. In those 4 pictures, people's head and hair got cut off, feet got cut off and some pictures, the people in the photo were too close to the edge of the page. I took a video of the final product I made on the Netflorist website and you can easily see that Netflorist did not frame those 4 pictures like how I framed it on the Netflorist website. I contacted Netflorist about this and was promised a call back the next day which I did not get. They told me on whatsapp that its still with the agent! This was very disappointing as this was supposed to be a gift. I won't be ordering from Netflorist again.