Epic Disappointment (way to go guys)

<p>I accidentlaly were informed that I was meant to receive a parcel from Netflorist - as a result of the drive not finding the address (which was right from the start). After having received the call from the to confirm my address and having spoken to the driver I had to wait two days for a same day delivery and all to be made aware that the parcel had been delivered to a unknow individual. After having followed up 5 times during the course of the day and every time them not being able to get hold of the drive that "delivered" the parcel to "someone" they coeldn't infomr me what I was meant to receive and who this was from - only after having been put transfered from pillar to post someone could tell me this was such and such a hamper. Utter pethetic service knowone has the slightes idea what is happening in their company and the only sollution they could come up with was to send me another parcel - how am I supposed to know this was the original parcel...<br />utter disdain in their level of service provision and absolutely not going to promote them --- in actual fact, reckon there is no reason for a company such as Discovery to support them any further in future.<br /><br /></p>