Email to NetFlorist

Hi NetFlorist

I'm extremely disappointed at your service and request a full refund on my order. Kindly check who was the florist who made this gift up for my daughter's birthday which was totally horrible as it didn't match even 1% of what I ordered.

It doesn't take a toddler surely to differentiate between 2 mugs which are totally different in style and design? I had clearly chosen a mug that says ' from mama' and never chose the one sent. I'm seriously ****ed off and fuming as I paid a fortune for a tiny mug with flowers that aren't even pleasant to look at. Absolutely no color in the floral arrangement and ugly flowers too.

I expected my order to look at least 99% of what was advertised but it didn't even match close to 1% of what I chose. Is your florist blind or what that she couldn't see what I ordered? Why do you even have a website for us to choose from what we like when you don't even honor our preference? Why do you choose what we never order? If the said item wasn't available, could you not then have the decency to even call to ask whether I'd prefer something else instead of you choosing what you like without even confirming with me?

Seriously, I never thought I'd experience this horrible service from you and doubt I'll ever purchase from your company again and I'm going to write to Hello Peter with my complaint as I'm totally ****ed of with you for sending me something that's not even worth a quarter of what I paid.

There isn't even an after hours number that I could call when delivery came as it was already 2pm. The sharecall number is only available on a weekday so I couldn't get through it either. I'm so angry about this as it has spoilt my entire day because it's not everyday that I spend over R500 inclusive of delivery on something that's worth only R20 no exaggeration here honestly.

I could have easily just bought it from the florist down my road if I wanted something cheap and horrid looking like the order that came from you. I especially chose your company thinking I will be getting something very special for my daughter's birthday and I ordered this mug specifically because of the design on it. I never in my wildest dreams imagined that you'd send me the wrong mug. This is a great disappointment and I can't accept this kind of cheap service and never will. Kindly refund my monies in full and if you can't even honor your customers wishes then please shut down your business as you have no decency in even calling to ask for confirmation on the wrong mug and flowers that you sent . I can write much more horrid words here but am so very angry that now I can't even think straight.

Awaiting your earliest response please. Thanks