****ed off client

So I bought a present for my girlfriend yesterday for today delivery and guess what I had to call at 3h30 to query about my delivery and I was told that the order was send to a packer at 10 and not completed mind u its a gift so tell me if u buy and select a specific date and a place we're the order should be delivered and not get done what's suppose to happen can you please make sure that wen you deliver tomorrow u compensate me with a teddy bear coz today have to spend to buy something else wen u deliver that make sure teddy bear its included medium one or else I am gona a take this forward this is bull****.. I want one of the top management to contact me to apologize and make sure I get the teddy bear