****ED OF CLIENT

Is Netflorist running a circus, I have placed an order set for delivery at 3pm TODAY however while placing the order there was stock available, today at 11:14 I received a call stating there is no stock and a substitution is required, I was advised by Lebo that a manager would call and discuss a reimbur*****t or voucher of some sorts as the error/fault is with Netflorist, I called to track my order only to find it has not yest left and this was at 14:18 after special instruction and promises made. I had spoken to Ntombi how kept me on the line for close too 8 min seeking assistance from a manager who was never available and refusing to return my calls (Sithle Makhunga), I than spoke to a lady by the name of Zenobia who tried her best to assist but to no avail, I finally called in again and was assisted by Vinolia who cancelled my order and will be processing my refund.

The level of customer service and taking ownership coming from such a established company is really sad.

NEVER WILL I MAKE USE OF THIS *** AGAIN.