****ed customer

I ordered flowers to be delivered to my girlfriend yesterday to celebrate our aniversary till to date the delivery has not been made. The driver said he was told that they do not have such a person at my girls work place when asked to return there he said he can't its late. Called spoke to Zenobia asking her to cancel the order she the placed me on hold to find out some information, then she said she can get the guys to deliver first thing this morning even asked what time my girl gets to work I said 9am she confirmed she'll note it that it must be delivered this morning, I then called today at half past 10 then she tells me she cancelled the order she even says we can listen to the calls I confirmed the cancellation after explaining her words to me she then remembers - what's going on with you people? Its not the first time I'm delivering flowers with u to the same person same address but this level of service is uncalled for I have been sending emails with no response you've messed up our anniversary yesterday Thank you