Dying flowers delivered; no reparation whatsoever from Netflorist

I ordered 24 roses for my wife, which were delivered on time. However, they were not delivered in water, and this was after midday on a warm day. By the next day, half the flower heads were drooping, and on the 4th day they were well on their way to becoming compost. Numerous emails and calls resulted in the following response, which is written in something resembling English, but only just. I cannot believe the total lack of care or responsibility from Netflorist - I will certainly never use their service again. No offer of replacing item; no offer to refund! Unbelievable!!

Good Day Mr Sampson

I Hope this Email finds you well. On receiving your email I did forward and communicate with the relevant Department on the matter.

It is unfortunate that with the Terms and Conditions of our products and in this case, one that was assigned to External florist who are unable to do second delivery to any damages as they do and Guarantee Quality Checks on orders going out to delivery. In this matter it would be an extra Cost on your part for the handling fee and delivery fee as the service was already rendered by Florist.

Please do accept our Sincere Apologies for any inconvenience it might have caused.