Dying flowers delivered

My wedding anniversary was 06 April. Ordered flowers on 5th and they were delivered on time on the 6th. Then on the 7th they were dead. So I contacted CS who rep**** on the 8th that I would receive new flowers on the 9th (Saturday). So I stayed at home the whole Saturday and no one pitched. I even cancelled appointments. So now we almost a week after my anniversary so on Sunday 10th I bought flowers from my local florist. My florist thinks the reason netflorist flowers die in one day is because they are not kept properly. <br> <br> On Monday 11th I complained to CS and they apologised for not delivering on Saturday and said the delivery will be Monday. So at about 19:30 I got delivery. That's not an acceptable time for delivery as its after hours and Im busy putting babies to sleep. So that was a mess. <br> <br> The new flowers looked promising. 15 stems, Ill accept that after ordering 20. Not going to complain about that. But the next day the exact same thing happened as the first time, all the flowers were drying out and dropping. Even the unopened budding ones. So again I have dead flowers.<br> <br> I have emailed CS again, they will respond tomorrow probably. Ill update as I get a response. So far...