Duplicated Order still not refunded

My order was a duplicate of another order due to Netflorist's site being problematic. They admitted to this in a telephone conversation. As a result my order was duplicated. I contacted the call centre and the duplicated order was cancelled but I was informed the credit card deduction would take 5 to 7 days to reflect on my statement.. After 10 days I called them to say that it was still not reflecting, and they said that they would rectify the problem. It has been another 10 days and I still don't have a response from them nor has the transaction been reversed.<br> <br> The delivery was for Valentine's day. The delivery was supposed to be between 07:00 and 11:00. Delivery was finally done at 12:58. It has really been a bad overall experience with NetFlorist