Dropped the ball

So terribly disappointed in Netflorist's service on what was to be a veru special occasion. It was a straight forward hamper for my father's 75th birthday. There was no special requests or personalising of items. I was guaranteed on my receipt for delivery on 06 April 2022. I even placed the order on 04 April to allow sufficient time for any necessary arrangements. Only to hear that he hadnt received his gift in the day. No phone call from Netflorist to advise that delivery would not take place. I contacted them late on the afternoon of 06 April and then said they would follow up and come back to me. I am still waiting for the call....