Dreary flowers after death

My Mother passed a way. We received flowers from my husbands work. The flowers were drooping when they arrived. As he is MD and I know that the company uses Netflorist, I took a photograph and phoned immediately. They offered to replace. I said it is just unacceptable not necessary, just give me feed back. Then the next arrangement arrived. I phoned again and send an e-mail. With the third one again, the leaves are damaged. Really????? I will never use Netflorist. I know that everyone wants to give us some joy and pay a lot of money, but really. This is the kind of flowers/service?