DREADFUL EXPERIENCE

I have ordered from netflorist before, and there were no problems. i put through an order on Friday 29 April early morning via email, because nobody was answering their phone. i got no response throughout the day. on Tuesday 03 May i received an email saying someone may contact me it could take 9 hours. i phoned through to check my order, nothing had been ordered. i then tried to make my order via telephone, the woman didnt take any of my details, let alone my actual order!. i phoned back and a different woman answered, she took my order, i received the invoice, i paid via EFT, with a reference, expecting my order later that day. Thursday 05 May i realised the order still had not been delivered. i went onto my online profile, my order was not even there. i phoned through and they said i needed to send through proof or payment. i immediately did such at about 10 that morning. later in the afternoon i phoned to find out where my order is and she says i didnt send proof. i still have my proof that i sent through proof! she then said she spoke to payments department and my order will be released. well it is now the next day, i have not received my order. i phoned the usual line and get told "the line is unobtainable" i phone the new line on the website and it says "number not registered on network". So exactly 1 week later, plenty effort and still no order (which was about R600!) i am furious. I will never order from netflorist again. they have lost mine and my companies business!