DO NOT USE NETFLORIST

I wanted to brighten up a sick friends day by sending a get well soon package from Netflorist to him at the Karl Bremer Hospital where he was admitted at. I called Netflorist and was told that the website will direct me to what can be delivered on the same day. I chose the item, payment was processed and invoice issued. This was still in the morning before 1pm as confirmed on the website. On reading the invoice I noticed that it said delivery 21 July 2022. I called Netflorist again and was told that delivery is for the next day as the package is going from Johannesburg to Cape town. I explained to the agent that my friend is awaiting confirmation from the surgeons and may be moved to the Tygerburg Hospital the next day hence I needed same day delivery. She assured me that if this was the case then the driver will get ahold of the recipient and still deliver same day. Although this defeated the purpose of my selection as I wanted the same day delivery I could not do much and acknowledged what the agent said. I received confirmation the next day that my friend is transferred to Tygerburg and immediately called Netflorist again to update them. This as well was before 1pm. The agent said that they cannot get ahold of the driver and that I should not worry as the driver will call the recipient and make the necessary arraignments and it will be today. I then get a call on behalf of the driver saying that they cannot go Tygerburg hospital as they have other deliveries. Note that the hospitals are 4,3 kms apart, 9min drive. This is not what I was told and promised when I did the responsible thing and called to provide new delivery details for delivery today. I then received a call from Keamo after calling in and Keamo assured me that my delivery will take place today by 17:30. Its 18:14 and delivery did not take place. There is no afterhours contact details to follow up on. This is extremely disappointing and unprofessional. This is also not the first time that I experienced this from Netflorist. What is the purpose of sending a patient a get well soon package after they are released from the hospital? My order *** was placed 20 July 2022 same day delivery as per the website and a call center agent. Its is the end of the day 21 July 2022 and delivery has not taken place yet. DO NOT USE NETFLORIST, rather find a florist close to the area you want to deliver to.