DO NOT USE NETFLORIST

I have ordered an Easter bouquet on 31 March15 (Tuesday) for delivery on 1 April (Wednesday)....Wednesday afternoon I logged into the system to see the status of my delivery...however it was being prepared since the previous day....Thursday morning I've logged in again and it was still being prepared...so I called and ask that they must please deliver before 12 as my boss is leaving for Easter...and they confirmed that it will be possible...so 10h30 on Thursday morning I logged in again and saw the status is still being prepared...so I called and the women informed me it will be later that afternoon....so I cancelled and requested a refund...I was informed that I will wait 7 business days...and to my surprise...a week later my boss called and thank me for the bouquet of which she just receive and simultaneously I received an email from NetFlorist which said that I will get a refund HOWEVER I NEED TO MAKE ARRANGEMENTS FOR NETFLORIST TO GET THEIR BOUQUET BACK...So I send an email requesting for answer on how do you deliver a Easter Bouquet after Easter...I mean....REALLY....still nothing....THIS COMPANY IS *********** TO HANDLE THIS KIND OF WORK<br>