DO NOT USE NETFLORIST

Don't use this company, unless you like special occasions to be spoilt and like wasting your money and being kept on hold for long periods of time only to deal with *********** people. I ordered flowers for mothers day. 10 Tulips in a vase. Only 8 were delivered. I called to complain and was assured that a replacement will be delivered on the same day. Mothers day came and went and my mum was still waiting for the replacement. I called back to ask for a refund on 11 May. The agent said that a refund takes up to 7 days. So I explained that I was not happy with this and she agreed she would speak to management and call me back to tell me what the arrangements going forward would be. No call back from her. Logged a complaint only to have it closed as resolved. The flowers were then collected without telling me and one week later I am still waiting for a refund. When I rep**** to the email asking how the complaint was resolved, another *********** agent keeps asking if I spoke to the other agent on the phone. I keep explaining that I was told that I would be called back but that seems too complex for him to understand. This is the 3rd and last disappointment I have with this company.