Do not use for overseas orders, local call center incompetant

I would strongly advise people not to use Net Florist in South Africa for overseas orders.

In December we ordered a Christmas Luxury Hamper 3 for delivery in the UK.

A delivery was made but it was not what we ordered. The people we ordered it do not consume alcohol and we ordered a lovely hamper of Christmas food for the female and male recipients.

What was delivered was a small hamper designed for a man and containing a bottle of liquor.

This was unacceptable but might just have been an error so I contacted NetFlorist in South Africa on the 28th December and was given an automated reply that we would hear from them in 9 working hours.

One week later I rang them and explained the problem and was told that a “Manager will forward it to the UK”.

6 days Later I rang again and after being told again that it had been delivered I was told that the Manager had been spoken to and “He will call me back today”.

Next day I called again and after going through it all again and being again told that it had been delivered I asked to be put through to the Manager that had forwarded it to the UK. “He” had turned into a she and was called Dudu who again informed me that it had been delivered and I had to ask “Are you the Manager who forwarded my complaint to the UK?” and was told “Yes”, but when she did not know anything about my Complaint apart from telling me that they were “waiting for an answer from the UK” she eventually admitted that she was not the Manager but was a Team Leader and was not the person who had “Forwarded it to the UK”

I established that the name of the Manager is “Cazley”, but that Cazley “is not at her desk”. I was asked to wait a few minutes and they would call me back.

What did I get, nothing but an email showing that a delivery had been made.

Whilst writing this they have just asked for the pictures AGAIN!