Do not trust with your loved ones gifts- 31 May 2021

I have used Netforist on many occasions and disappointed by at every event, it was either late delivery or very poor quality flowers. Netflorist are in the business of emotions and cannot be trusted with our loved ones as they continue to disappoint. In the time of covid one would think that these guys would go the extra mile. I had a huge fallout with my Mum over the weekend and i placed an order with Netflorist on the 31 May 2021, for next day delivery. Clearly this did happen. I called in on the 3 June to enquire and they said they would escalate the matter...now the storm is still brewing with my Mum....I get an email on the 4 June saying the flowers have been delivered this did not happen.....on the 7 June I called again and they said the flowers were delivered but they would investigate and get back to me ....no response.....i called in on the 8 June and the they said the will redilever the flowers......my response was how can you redeliver something that was not delivered.....later i recieve a mail saying that it was a system error and they apologise....i then request a manager to call me......i do get a call from a very arragont gent asking me what my problem was.....and he should not be occupying that seat as he has no compassion......i tell him that he should know as he has the sequence of events.....he still claims the flowers have been delivered and he does not know why he needs to redeliver any flowers, even though i have a mail stating that they were at fault .......LAST ORDER NEVER AGAIN......PEOPLE DO NOT ENTRUST THEM WITH LOVED ONES......WE HAPPILY PAY EXOBATANT PRUCES BUT EXPECT GOOD SERVICE......NOT THE CASE.....I WOULD NEVER RECOMMEND THIS COMPANY.....