Disturbing Service

I used to be happy with the service of Nedflorist and had no complaints until 2days ago, I have Ordered 2 items from Netflorist, upon using their online system there was an error in terms of payment on their website- I had to process the order again to which was successful, however I had checked my bank statements thereafter to find that i was double debited on the order, i had contacted client care on 2 different days spoken to 2 different agents - i have provided them with a copy of my bank statements and explained the situation - the 2 agents Ayanda and Lebogang had not acknowledged my emails or guided me on the process or TAT on the matter. i had sent and email to the client care department Jordaan sends me an email referring me to a voucher page of some sort - with out understanding the matter. i had then called again spoke to a gentlemen by the name of Lyle - Most helpful person- he had explained the process and gave me turn around times.

Netflorist should actually take Note of Lyles customer service skills and apply them to the rest of their department. If Lyle can obtain a higher posting in his department to educate his team even better

Thank you Lyle for all your assistance - really appreciated not to mention that he went the extra mile the call had dropped on myside and to my surprise he called me back so that he could process my request Asap which he did. he told me that it will take about a week as it was a missing payment however i did understand.

the service by Netflorist is actually disturbing and *********.

i wanted a manager to contact me to discuss the matter however no communication yet from someone higher.

I Await a Refund and not a voucher!!!!!