Dissatisfied and Disappointed

This is the mail I sent them. Very disappointed

"I'm writing to express my disappointment with the Netflorist service I received today. Despite placing my order before 12:00 with a specific delivery request for before 15:30, the package has not arrived. As a business, it's reasonable to expect deliveries during business hours at the least 16:30.

The agents I interacted with were friendly, but it was clear they lacked visibility and control over the delivery process. In today's digital age, it's surprising that your team couldn't track or communicate with the driver effectively.

I understand that guarantees aren't always possible, but common sense and consideration for the customer's needs should still apply. Delivering a surprise package after hours defeats the purpose of the gift.

I hope you'll consider revising your delivery processes to better meet customer expectations and utilize available technology to improve communication and visibility."

Please advise what happens as there is no- one in the office to accept the parcel now let alone the person it was meant to surprise….