Dissatisfaction with service.

Both my girlfriend and I use Netflorist on a regular basis as we are in a long distance relationship. On a previous occasion my girlfriend ordered me something which got lost and caused a reasonable amount of inconvenience. In my case, on two previous occasions my order did not reach my girlfriend in time. My order of yesterday was for my mom whose 73rd birthday was yesterday. I ordered her flowers early enough for it to be delivered on her birthday. She got her flowers a day late.....Don't commit to same day delivery and disappoint your customers. Your agent offered me a free delivery voucher, but I declined as I don't think I would like to make use of your service any longer.