Dissatisfaction with Netflorist order

I am writing to formally express my dissatisfaction with the service provided by Netflorist on 14 February 2025. Despite my expectations of a high quality service, I have encountered the following issues: I placed an order for Valentine's Day on 12 February 2025, and it was confirmed that I would receive my order on 14 February 2025, on Friday 14 February 2025 at approximately 9:49 I send a WhatsApp message to Netflorist to confirm that they would still be able to deliver my order on time and at appropriate 10:27am Netflorist rep**** to my WhatsApp message confirming that they would do their absolute best to ensure that the order will be successfully delivered.

On Friday 14 February 2025, I called Netflorist around 16:30 and no one answered the phone, later around 18:40 I received a call from Netflorist and the lazy who called me asked for my home address as they want to deliver my order before 8pm as they have missed 5pm for office delivery. So I emailed they my email address. Later that same Friday evening I received an email and a WhatsApp message saying that they couldn't deliver my order, they could only deliver the next day Saturday as priority. Netflorist did not deliver my order until Saturday 15/02/2025 after 5pm, as a result of the poor service, I had to returned the gift as they ruined my Valentine's Day. In light of this, I am requesting a refund.

I trust that Netflorist value their customers and will deal with this matter promptly. Thank you for your attention to this matter and look forward to your response and a satisfactory resolution.

Kind regards Goitsimang Molebatsi