Dissappointed and Dissatisfied

I placed an order online on Monday the 11th of February, 2018. I realized I made a mistake with the dates and called the call centre for assistance. I asked the lady if she could change my delivery date from the 14th (which was a mistake) to the 13th and she confirmed that she had changed it.

I then called today, Wednesday the 13th to confirm dispatch and delivery of my order and was told that the date of delivery is the 14th. I asked how this was possible as I had personally called in to correct the dates to the 13th and I was kept on hold several times just to be told that there is nothing that can be done for me.

I asked where the warehouse is so I can go collect as I was told that the item is ready for delivery but just wont be delivered today. Again, I was placed on hold several times just to be told that I cannot be helped.

As frustrated as I was I called again and was still not assisted with a delivery, instead I was told hours later that I can come collect, which I couldn't at this point.

I have been a consistent and loyal client to Netflorist and found it very disappointing that I was misled and yet no remedy was offered to me as a client.