Dissapointing poor service

I placed my order on 29 January for today 14 February at Netflorist still messed it up. My order consisted of 2 items and only one item got delivered. The response I got is the items are from different departments so it is with a different driver. Further more to find out I got charged two delivery fees to the same address! I place one order you would it expect a complete order to be delivered, not two seperate deliveries and then have to pay two delivery fees. Netflorist is ripping customers off, messing up surprises all because they can't coordinate and get an order together. Highly dissapointed at their service and scheme to rip people off with delivery costs. Half a gift delivered today, what dissapointment. The call center agents are just as useless, Patience dropped the call, wasn't listening to my questions and couldn't answer me, I had to repeat myself on numerous occasions. Poor service all round!!!