Dissapointed with Netflorist

1.I placed an order on 18/07/2019 at 05h30. I made an immediate payment and sent proof of payment to ***. When I checked to track my order at around 12h00, the order didn't reflect on the App. I called and spoke to Vhonani and he told me the order cannot reflect in the payments department. He asked me to resend the invoice Cc him on the email. Only them my order recieved and this was not the first had happened to my orders.

2. The order was expected to be delivered on 19/07/2019. The driver (Senzeni) only called the recipient at 15h45 and she had already knocked off. A call centre agent called the recipient to make new arrangements for the order to be delivered at home (2634, Orange Farm Ext 1). This was inconvenient and no longer served the purpose of a "surprise". We waited for the order on 20/07/2019 until we decided to call and make a follow up. I spoke to Linden and she told me the company does not deliver to Orange Farm. Therefore the order was not for delivery on 20/07/2019. The order is promised to be delivered today. Linden apologized for the inconveniences made and offered a R150 voucher. Despite the voucher offered, I am making a formal complaint.

I am very disappointed at the service I received from Netflorist from the onset of making the order.

To date, the order has not been delivered. Birthday was on 20/07/2019. Thank you so much spoiling the surprise I had.

Dissatisfied client,

Bongani Zwane.