dissapointed customer being ignored by Netflorist
<p>Hi</p> <p> </p> <p>I placed an order to be delivered on the 7 May 2016. </p> <p>I was extremely disappointed in the service I received. </p> <p> </p> <p>Firstly the order only got there just before 8pm, with no notification that the order will be late. </p> <p>Secondly instead of the box of lindt I ordered my mum received a box of beacon mint thins (dark chocolate).</p> <p>When I called the called centre. </p> <p> </p> <p>Firstly the lady that answered the called, without even checking with your supplier, said maybe they ran out. </p> <p>How this is a valid excuse I am not sure.</p> <p>Then she asked me to please hold, I was then handed over to another consulted without even being informed about what happening.</p> <p>The consultant asked how can she help me. When I enquire if she knew what was going on, she said yes. Not sure then why I was asked what the problem was again.</p> <p>I was not apologised to, they were exceptionally unsympathetic with the situation. I explained to them that this is the second time this happened, she didn’t seem to care</p> <p>I told them I want the box of lindt delivered and can’t guarantee that the previous box delivered would be available as I have not communicated to my mother that it was incorrectly delivered.</p> <p>She asked if I was going to pay for another box to be delivered. I then rep**** no. To which her response was then I can’t do it.</p> <p>I could not believe that they were even asking this. One it was a cheaper box delivered, two who was going to pay for my airtime and disappointed and time I was spending on failed service.</p> <p>She sighed like I was being a difficult customer. And when I said I was going to complain, she happily gave me the email address.</p> <p> </p> <p>Netflorist advertises and encourages you to make mothers day special with them but yet I have experienced the complete opposite. I am extremely disappointed in a company that I have supported on numerous occasions.</p> <p> </p> <p>It is clear, as customer we hold up our end of the deal and pay for the goods but companies like net florist clearly does not take non delivery seriously.</p> <p> </p> <p>I complained on Facebook and was told the manager was on it. I am still awaiting feedback </p> <p> </p> <p>Thanks</p> <p>Farhaana Mohidien an extremely dissapointed customer</p> <p>Order no. ***</p>