Disregard for Customers

On the 13 December i ordered two gifts for delivery on the 17th. 1. One of the gifts delivered was wrong, they delivered someone else gift, surely mistakes happen. 2. However, we reported the mistake and ruined surprise, i still had confidence this will be dealt with professionally. 3. Instead they delivered an incomplete gift. They delivered battery component without the watch. 4. Despite having signed up with them and having a cart they charge transport on each item. 5. We have called, emailed and watsapped. I still have not received an apology, gift nor a refund. 6. The hurtful thing is the disregard to solve the matter despite being told this issue is being addressed. No response to the emailswe were told to send. 7. They need improve service, if they respected customers and delivered gifts in one cart once.

Thank you