Dispicable Customer Service and False Advertising.

<p>Netflorist what a joke!!!</p> <p>They claim to provide immaculate service and there website is impressive but in the end the service and the quality of the goods received is anything but...</p> <p>I placed an order with Netflorist on Monday the 13th to receive a succulent in a cement pot. My order was supposed to be delivered on the 15th but after numerous calls I finally received a response. They said that my order would only be able to be delivered on Friday the 17th.</p> <p>I received my delivery but did not receive the correct plant. What I got was a sorry excuse for a succulent. Dying and wilting and nothing like the picture on the website. False advertising at its best. I also didn't receive the ribbon I paid R14:95 for.. Day light ******* but hey its gift. Absolutely ridiculous. All that was right was the cement pot. I suppose credit can be given there but still laughable.</p> <p> </p> <p>After many calls and emails later the lady I spoke to Shaakira who was useless to say the least. She didn't once make me feel like she knew what she was doing. I couldn't get hold of her for most of the day and left countless messages for her. I spoke to two other people Oliva and Evandre both just fowarded the message right back to Shaakira. She finally gets back to me but ***ardly via email. She gave me a measly apology and told me that she spoke to the florist and he said that that's what the succulent is supposed to look like. -Supposed to look like??? WHAT?? She also went on to say that she would send the ribbon to me tomorrow and if that was okay?</p> <p>I then sent her an email back saying that I was extremely disappointed. How can a company advertise a type of plant and expect Someone to be interested in it, pay for it and then on the day of the delivery give the customer something completely different. Give me the same plant in the picture on your website. How hard is that to comprehend?? </p> <p>I will never purchase anything from Netflorist again. This is their second chance and it's been blown to bits. My mind boggles to understand how they are still functioning as a profitable company. I will endeavor to tell every single person I know and warn them of how pathetic Netflorist is. </p> <p> </p> <p> </p>