Disgusting service received.

My issue is still not resolved - after 2 months of querying. I am highly disappointed & disgusted with the service I've received.

I placed an order on 28 February 2019 and paid for it on the same day. It was cupcakes. Thus, my order was processed, however the next day I was informed of a delayed delivery date. So I cancelled the order, asking for a refund. Up to this date, I am still able to track my order on the app.

During this process, I've been dealing with different people. I've sent numerous emails & the called countless times. First, I was told my proof of payment could not be found. Upon which, I've sent my proof of payment- to which the agent I've been dealing with stopped communicating with me. To apologise for the putrid service, I was then offered a bouquet of flowers, of which I had to pay for delivery. What is that?

Then I hear from another agent asking if my bank reversed the payment. So why then would I want a refund?

All I want is my refund so I don't have to Constantly fight for my money. And no, my bank did not reverse the payment!

I'd like feedback asap. More especially, can this matter be resolved? What is so difficult in refunding me? I didn't receive an order. So what did I pay for then? I want my refund. It's really that simple.