Disgusting Service from Netflorist

Disgusting service from Netflorist!

They are all about ensuring prompt service and delivery! ANYTHING BUT! I placed an order with them for delivery in Valentines Day, only to get told COB that day, that they couldn’t honor my delivery after I paid for it! Then they proceeded to ask me to choose an alternative day, which I changed to the 15th. Only to get told the same! Moved the delivery to Tuesday and specified that the order, which was now useless and late (as the moment had passed) to be delivered before 4pm. They assured me this would be done. At 3:45pm on the 16th I called to follow up on the status of the order, only to be told, that the driver was delayed and the order will not make it. They then proceeded to offer delivering it to my residential address, which never happened. After calling them to establish why this wasn’t executed as promised, the apologized and said they would prioritize the delivery for first thing in the morning! Well… here we are today, at 4:27pm with still no delivery! And I have had to call about 20 times to follow up, based on the fact that NO ONE called me back or updated me as promised!

As a customer, this service is downright disgusting and unprofessional! Especially when we make use of their facility for special occasions! After requesting to speak to the supervisor, who promised to keep me updated as well, nothing materialized and when I called him (Charles), after having spoken to multiple agents… he hung up the phone on me!!!!

@ Netflorist - your service is questionable, your offering is very misleading, and just want to say that your customer service is pathetic! If this is how you treat your customers with empty promises, little to no delivery and creating angst without providing solutions… then you shouldn’t be in the trade you are!

Disgusted and highly disappointed consumer! What a joke… thank you for ruining my special moment and infuriating me with your lack of delivery and accountability!

Not even a sorry, we will compensate you… NOTHING!