Disgusting service from Netflorist

Utterly disgusted with Netflorist. On Tuesday this week, I ordered a monogrammed gown for my cousin’s birthday, for delivery on the 2nd of July. The order went through and I was debited for the full amount. On Wednesday, I get an email from Netflorist to say that the gown was not available. I asked if I could order another colour but there was nothing suitable available. I had no choice but to ask for a credit on my account so that I could order something else. The credit came through after a couple of phone calls. I then proceeded to order some flowers and a cake, all of which was, at least according to the Netflorist website, still available for delivery on the 2nd. Once again, I was debited and the order was confirmed. On Friday the 2nd of July, my cousin called to say she has received the flowers but not the cake. When I phoned Netflorist to ask where the cake was (which I had paid for), I was told that someone had tried to call me on on the delivery day to tell me that the cake was not available. I had no missed calls on my cell so this was a blatant lie. I spoke to Tembakazi at Netflorist and she apologised profusely but said that unfortunately it was too late on a Friday for delivery and the cake would only be delivered on Monday. Understandably upset at this point because the cake was for her birthday that day, I asked her what Netflorist was going to do to make this right. She said that by way of an apology, they would deliver a chocolate hamper today (3rd of July) to my cousin. I just found out that she never got a delivery. I’m also wondering if the cake I’ve paid for will actually be delivered on Monday (3 days after her birthday). Thank you Netflorist for completely ruining my cousin’s birthday surprise and for wasting my time and money. You have outdone yourselves.