disgusting service from netflorist

My mom bought a watch for me for my 30th birthday from netflorist on the 16th of november which wasnt delivered to me on the day it was supposed to be delivered then when it finally did come the watch wasnt working. after taking 3 days to fetch it they said it would be replaced the following week. it is now almost 3 weeks later and still nothing. Devin Manuel the customer care agent who was helping us then told us it would be here this past tuesday it is now friday and still nothing and he has now started to ignore my emails. I have sent 3 emails to him over the last few days and he does not respond. is this how you treat your customers?<br> <br> You are supposed to make peoples birthdays etc special not ruin it...<br>