Disgusting Service / False advertising

I am totally disgusted with the manner in which the staff are unaware of what is going on I choose a same day delivery and after check out once my money was taken, I receive and invoice stating delivery changed to the 14 May not even in my consent. I demand a full refund and also to be compensated for this as we just had a baby boy and was sending a gift from his grandparents. I have spoken to Sanjay and few others who did mention that if it states on the website delivery is for today it will be delivered. When i asked Sanjay i want immediate refund was advised nothing can be done and i need to wait 3 to 10 working days , This isn't my fault and Netflorist will be reported for not being honest on the website or to they clients. Website is not even correct. I have Requested Sanjay to speak to a manager and was refused as he is not aloud to give out numbers and cant transfer me to someone senior I want feedback today and a full refund and to be compensated by close of business today