Disgusting Service Delivery

I have only rated this 1 star as there isnt a zero rating. My experience with Netflorist:

I ordered a cake on Wednesday, 1 December 2021 (Order no: ***)

First delivery was scheduled for Friday, 3 December 2021 I was then sent an email on Thursday, 2 December 2021 to say that the order could not be delivered on Friday and it would be delivered on Tuesday, 7 December 2021.

On Tuesday, 7 December 2021 I phoned late afternoon to find out if my order was still coming only to be told on the phone that it was only going to be delivered on Wednesday, 8 December 2021

I was told on Tuesday, 7 December 2021 it would be delivered in the morning of Wednesday, 8 December 2021.

When I phoned again on Wednesday, 8 December 2021 in the morning they said it was at the Depot ready for delivery and that it would be delivered any time between 12H00-20H00.

Wednesday, 8 December 2021 came and went with no delivery. And might I add, ive only been informed twice via email of the first two delays. The last two delays, i never even got an email, I had to call in to find out what is going on.

I phoned again this morning, Thursday, 9 December 2021 to tell them that my delivery did not happen and that they need to deliver by 5:30pm latest as i have plans this evening and have been waiting at home for 4 days now for an order that just never comes only to be told its in the process of being packaged for delivery but yesterday it was ready and packaged for delivery.

How old is my cake going to be by the time I actually receive it if its been at the depot since Monday for dispatch.

I have since phoned this afternoon again and yes its still at the depot waiting for dispatch. I again reminded them that it needs to be delivered by 5:30pm latest as I have plans this evening.

I have no hope that this cake with ever arrive and if it does, I wonder how old it will be.

Disgusted in their service and lies that I have been told. When I mailed them last night telling them I want a Manager to call me they rep**** with the following "Thank you for the email. Sincerest apologies for the inconvenience caused. Kindly contact our call center for assistance with your order"

The ticket was promptly closed on their side after this email.

I am beyond Angry at this moment!!!!!!!!!