Disgusting service, completely ruined Valentines day suprise!!!!

OMG!!!! My husband ordered a stunning (Well he thought) hamper from Netflorist to be delivered to my workplace for valentines day. Yesterday I received a dying plant(only 1 item of the entire hamper) - more than half of the (dry, dead) leaves had already fallen to the bottom of the plant and one rose was completely dead! After a huge struggle, and no one prepared to assist over the phone - they advised that they will resend the order today. and wow, once again, they only brought the plant and not the entire hamper which he ordered and paid for!! Nice job Netflorist - What a way to ruin valentines day!