Disgusting service by NetFlorist!

Disgusting service would be an understatement for what NetFlorist delivered. I ordered a gift on the 12/02/2019 to be delivered on the 14/02/2019. On the 14/02/2019, not only did they get the order entirely wrong, they kept me on the phone for hours just to find out where my order was. Infact, the entire day of the 14/02/2019 i spent alot on airtime to track my order and to get abit of information where my original order was. I then only found out later around 4pm that my order was not dispatched. so much for ordering two days before right??? they then made an arrangement to have my order delivered the following day. as if the run around was not enough, i get a phone call around 5pm same day of the plan B arrangement informing me that they first have to collect the wrong order delivered, then cancel this order to make a new order and that will take a few days before delivery; this is after promising to deliver the following day. at that point everything changed because of how their "procedure" works. at this point i was furious and even though i communicated my frustrations they STILL flat our ignored that. So i cancelled the order same day and requested for a full refund. During the cancellation, i was informed that it will take 7-10 working days. i then called again around the 23rd to enquire about the refund and to my surprise the refund had not been requested under my order number ********** 95 and the agent informed me that he will request it immediately and will have me called once done. At this point, this is too much following up for this refund and has cost me more than the total amount of the order, just calling and to be put on hold. Until today, i have not received my refund. i called again on the 08/03/2019 to enquire, the agent informed me that their finance department has not authorised the refund and i was then put on hold because she had to find out the reasons for the delay as i demanded. the feedback i received was that no one in their finance department answered the call and she could not get a hold of her line manager. i again communicated my frustrations and she said she will send an email to their finance department to follow up. So because all this calling has now cost me a fortune, i requested to be cc'd on that email because i refuse to bankrupt myself calling Netflorist several times ending up with no concrete feedback and still no refund. After all that effort, the agent completely ignored my request and until this day there has been no email that i have been cc'd on. She even confirmed that she had my email address but STILL NO EMAIL!!! Now tell me what kind of pathetic service is this!!! today is the 12/03/2019, almost a month with no refund from Netflorist!!! i mean how hard is it for Netflorist to refund R319??! i am beyond furious at this point. I expect Netflorist to refund me within the next 48 hours because i refuse to even wait a week!