DISGUSTING SERVICE!!!!!

On the 19th March 2024, our company ordered a sympathy item from NetFlorist for delivery the next day. The individual had lost their baby. 2 days later, I received a call from NetFlorist apologising for not delivering and asked if they can deliver on that day. I said yes, only to get to the funeral and be told by the individual that they never received anything.

On the 25th I contacted NetFlorist and spoke to "*****ly" who informed me:

"Thank you for your patience. Please note that the order has been scheduled for delivery today and the order is already en route. We do understand your concern and your frustration. However, rest assured, the order will surely be delivered today."

and

"Yes, we do understand your frustration. However, we have confirmation that the order is out for delivery. As a gift delivery service we are entrusted with people’s expressions of love and we take it seriously. The last thing we want to do is embarrass our clients or ruin an occasion. This is not the service we pride ourselves with and we promise that this error will never occur again."

No surprise, the order was NOT DELIVERED as advised. The recipient even received a message saying it's enroute, but never received anything.

NetFlorist is the absolute worst and they are ALWAYS messing up my orders!!!! I want this delivered and an apology to the poor person who is grieving!!!