Disgusting service

I ordered a Father's day gift from Netflorist on 4th June for delivery on the 10th June. I emailed Netflorist on 15th to enquire about the order that I had received no further communication about. The agent advised that she would check and get back to me. Since I didn't here anything more, I emailed her again, with no response. I called Netflorist only to be told on the 17th June that my order won't be fulfilled as the product sold out. Surely Netflorist should fulfill backlogged orders in the order that they are ordered. I asked about a refund not a voucher and was advised it would be done the same day. On checking my netflorist account, it only says that the order has been referred. An agent who i chatted to today tells me that refunds take between 3-10 days. Today is 18th June, I don't have a gift for Father's day on 21st June, I don't have my refund, and I don't have extra money to buy a new gift after already spending the money at Netflorist, that I budgeted for the gift. Netflorist was quick to take my money but not bothered to give me feedback on the state of my order and refund me.