DISGUSTING Service at NETFLORIST

I am absolutely disgusted with the recent service I received at NetFlorist. It was my sister's birthday on the 17th of September, so I placed an order for cake and flowers on the 14th. I then called the call centre on the morning of the 17th to confirm that the order will be going out and I was assured it was. When I called again just before 5pm, which in my opinion was already unacceptable, I was told the cake was only then being loaded onto the delivery truck, nevermind the fact that my sister & her family already had dinner reservations to get to. To my horror my sister never received her birthday cake which was meant to be a part of her birthday dinner celebrations. I am appalled, mortified, beyond livid & just totally disgusted with Netflorist's appalling services or lack thereof. The next morning when I called the agent told me the driver never returned with his delivery sheet nor is he taking calls. Another cake was sent with a new driver, but this is unacceptable because I thought Netflorist specialised in special occasions!!! I received a pathetic email stating that it was too late for e driver to deliver on the 17th so why the hell would I have taken the time to place the order on the 14th?!!!! Nobody treated this with any urgency or made a plan to get that delivery on time. Needless to say I will NEVER use Netflorist again, have asked our PA to cancel their services and have informed all our clients NOT to do business with such a disgusting company, not to mention you get charged for delivery for EVERY item ordered even if it's going to the same address!!! and their prices are no unjustifiably high considering service levels are shocking!!!