Disgusting service

I placed an order for two items on 07.08.2023 with Netflorist. I humbly requested them to deliver on 16.08.2023 since it was my birthday. On Monday 14.08.2023 I called them and requested that they deliver as early as 09:00 as I had my other plan for my birthday. I even placed the message on their chat box Come 16.08.2023 excited that I will get my gift. Tracked the order and only to find that only one item was released. I called them and I was told that the personalized teams were not available. Where do I feature in their logistic matters, its none of my business. I have given a week to prepare the order. I was offered/ bribed with complimentary gift for the outstanding item The courier only called me at 14:00 for the delivery. We changed the delivery address to home address. I was expecting to get my gift when I got home and it was never delivered. I called them again and requested them to cancel the order as it was defeating the purpose of it being my birthday gift. I requested to speak to the manager Sihlwe and he didn't even bother to come to the phone. They requested that they deliver all the two items plus the complimentary gift today 17.08.2023. I requested them to deliver before 09:00 am. Today 09:00 they are not here and they don't even have the decency to call me. I called them and they say the courier will only come at 10:30. I am ****ed off, not interested in that gift anymore. I just want my money and want it today. I am not at their mercy whatsoever