JJ
Joanne J

1 reviews | Active since Mar 2013

09 Sept 2016, 20:18

Disgusting Service

<p>Anyone reading this anywhere in the world, DO NOT use the services of this pathetic so called company.. I placed an order for next day delivery with strict instructions for it to be delivered between 2pm</p> <p>and 5pm. I get a message at 07:00 am to say it's out on delivery, I called as soon as they opened to tell them about my special instructions. So at 2pm I call to ask if delivery is out, to be told it will be dispatched in next 15 minutes of call. No message an hour later, I call back to be told that it's on route, they not allowed to call driver to see where he is, but it's on route.. So I call again at 4pm and was put on hold cause suddenly they can call the driver and was placed on hold for 8 mins, consultant never came back online, I called back to be put onto another consultant who also put me on hold only to be told when I called back after hanging on for 10 mins, she left to go home, which means she left me on the call and went home, called back again and another consultant told me to hang on so he could context driver to be told that they had called person and they were told she was only available at 3pm for delivery, which was lies as I had spoken to her at 2pm, and then I was told flowers would guaranteed to be delivered by 5:30, and then was told flowers could be there between 6pm and 7pm, what the ****** hell was the point on my request as the person for whom yoga delivery was intended had left, reason for request by 5pm.. So after all of this delivery did not get delivered on day requested... And this is the second time that this has happened. And when I asked to speak to management I was told no one was in the office and then I was told they in a meeting at 5:30 and then was told they all left for the day... If any manager from NetFlorist reads this, YOUR SERVICE IS APPALLING and you do not deserve to be in business. Take our money and can't deliver on your promise.. </p> <p> </p>

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