Disgusting service

I want to share my horrible experience I had with Netflorist. I wanted to surprise my wife this year by sending her flowers on her special day. I ordered the flowers on the 11th October just after 9am, hoping that it would be delivered before she knocks off at 4pm. I tracked my order throughout the day and communicated with their agents throughout the day and was constantly reminded that they cannot guarantee delivery time, but it will be delivered the same day. I waited and waited and waited, the surprise was already spoiled at 4pm, who wants to receive their gift when they knock off, the day is over already. I waited at the deliver date until 5:30pm, no one pitched. I had a missed call from them at 6:27 pm. The following day they wanted to deliver it again, I cancelled my order immediately on the 12th October, because who wants a birthday gift on the following day????? I was advised that I would be refunded and that it might take 1-3 business days, today is the 20th of October, I have still not received my refund. Disgusting service I received from them, I would not recommend them to my worst enemy. Please take my advise people, DO NOT use Netflorist if you want to spoil your loved ones, they will disappoint you bitterly.