Disgusting service

I ordered a balloon Bouquet along with Ferrero Rocher Chocolates this morning 29/07 for our anniversary which cost me just under the R400<br> The payment went off and I received a notification that the order had been dispatched.<br> After timeless calls I eventually got through and I was told that my order would be delivered within 10 minutes which was supposed to be at 16h10, however upon calling back i was told that some one else had called and requested that the delivery was to take place the following day. There I ask who is the paying customer????? No one can give me any answers except say I apologise mam... but this apology will not bring my anniversary back one day... After speaking to Lindy, I was told that my order would be delivered tomorrow 30/07/2015.... whereby the previous lady had taken down an alternative address for in case... And when I asked to speak to a manager I was told that the manager had gone home already?????<br> I am ABSOLUTELY Disgusted in the service and levels of help I received which was an absolute 0!!! <br> Netflorist is quick to take money out of ones account but when it comes to service delivery its an absolute disgrace!!!