Disgusting Service!

<p>I am completely disgusted with the service from Net Florist. I placed an order on Saturday afternoon and paid via cell phone banking. I understand that I needed to attach the proof of payment which I couldn’t at the time. I received an email from Melissa who requested proof of payment. I then called the call centre and advised the agent I couldn’t send the proof of payment until the evening or the next day. The agent put me through to Lorenzo who advised me he could see the proof of payment and the order would be delivered on the 09/05/17 as I requested. Yesterday to my disappointment the order wasn’t delivered so I called the call centre and spoke to Kevin who didn’t even seem the least bit concerned and was very rude. He just apologized and asked if I wanted a refund. I asked to speak to his manager Casley but I couldn’t as she was in a meeting. At that moment I was really upset and said go ahead. I then called the call centre again and spoke to a gentleman who I explained my whole story to and the call was cut and called again spoke to another female agent who said she couldn’t pick my order up because it must have been cancelled for my refund. Each time I called and asked to speak to the manager I was put on hold for a long time without even being acknowledged I was on hold by the agents. The manager was never available to speak to. I find it weird to know my refund can be done easily but my order couldn’t be processed. Surely if payment is reflecting on the bank statement the order should be confirmed.</p> <p> </p>